It’s All About the Customer: The Crux of entrepreneurship After working with over 50 different founders and startups, one principle of sure success…
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Customers
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As a student of business and as an owner of multiple businesses Undercover Boss is one of my favorite shows. Also, in my…
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Fallacies of Innovation Innovation is what’s driving the growth in our global economy. Innovation is also a hot topic, a trend, a corporate…
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When you buy a car or a washing machine, other than Gas and laundry detergent you don’t really need anything else to run…
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Much has been discussed and argued about Open vs. Closed systems when it comes to technology products. Even though much of the debate…
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There has been a lot of speculation about an Apple car. The expectations are very high. If Apple were to build a car, it…
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10 Ways To Innovate In Your Contact Center At a customer conference a few years ago, I asked an analyst what was the…